General terms & conditions

Welcome to the terms and conditions of use for www.pavilionfashion.com. These terms of conditions apply to the use of this Website and by accessing or placing an order you agree to be bound by the terms and conditions set out below.

If you do not agree to be bound by these terms and conditions you may not use or access this Website

For all queries please contact the following:

Email: info@pavilionfashion.com 
Telephone: +44(0)1962 890707

Post:
Pavilion
23 The Square,
Winchester
SO23 9EX,
Hampshire,
UK

Payment Methods
We accept the following payment methods:
Visa, Visa Electron, Mastercard, American Express, Solo, Switch, Delta.

Cards

Postage & Shipping
UK 
Royal Mail - Recorded Delivery 
Your order will be shipped using the Royal Mail 1st class recorded Signed for Delivery service.

Shipping Charges: UK
Recorded Signed for £5.00
Next Day Signed For £ 7.50
Guarantee Saturday £9.00

Orders are dispatched following the successful processing of your bank and address details. This process which ensures your safety and ours against Credit Card fraud, can take up to 24hrs after you have placed your order, but we will send you an email immediately notifying you that your order has been shipped.
This ‘emailÂ’ will include a unique tracking link enabling you to view the location of your order online via the Royal Mail website (www.royalmail.com), unfortunately we cannot provide a specific delivery time. Orders placed after 3pm will not be shipped until the next day. 
We would also like to add that any orders placed on Friday or over the weekend may not be shipped until Monday.

Your delivery must be signed for. If no one is in at your given shipping address, a note with full details on how to arrange re-delivery or collection from your local Post Office or collection from your local Sorting Office will be left.

Guaranteed Saturday Delivery 
Guaranteed Saturday Delivery can only be achieved on orders placed before 3pm on Friday.

Europe and Rest of the World
Royal Mail - International Signed For

Shipping Charges : 
Europe £15
World Wide £25

Take advantage of the global reach and reassurance that Royal Mail International Signed For service offers. With International Signed For a signature will be taken for your item on delivery at its destination. Orders placed after 3pm will not be shipped until the next day.

Delays can occur in customs. Moreover your order might incur additional charges depending on the duty and tax regulations of your country of residence.
We would also like to add that we cannot post items containing exotic skins to international destinations due to customs restrictions.

Unavailable Items

The display of any item on our website is not an offer to sell and pavilionfashion.com shall be under no obligation to supply the products ordered through this website. If you place an order, this will be your offer to purchase the items from us. We will acknowledge your order as soon as possible but will be under no obligation to supply the products ordered unless we have the products in stock and they are available at the prices specified

Special Orders
We carry most items in stock, however occasionally there may be items which need to be specially ordered for you. This will always be mentioned on the specific product page and we will make every effort to process your order as quickly as possible. Please note that it can take several weeks to process. We will communicate exact times to you by email or phone after you place your order. Naturally, special orders are final sales and cannot be returned unless faulty.

Returns Policy
Cancelling your order
The United Kingdom's Distance Selling Regulations give you the right to cancel your order for any item purchased from pavilionfashion.com, for a full refund. This does not apply to items that cannot be returned for hygiene reasons.

You must inform pavilionfashion.com via email or in writing within 7 days clearly stating your order number.
For orders that are 'Awaiting Dispatch' it may be possible to cancel your order before it is dispatched. 
If however your order has already been shipped, you will need to return the order to us. Pavilionfashion.com is not liable for the cost of returning items

Return an Item
Pavilionfashion.com guarantees that if you are in any way dissatisfied with the goods  you have ordered, we will exchange them or give you a full refund less cost of shipping, provided that you return them to us in their original condition and packaging, unworn & unwashed, and with all labels intact, within 7 days of receiving the item(s). We do not accept any item(s) with any indication that it was used. In such cases, we will contact the purchaser and they will have to arrange for the item to be returned to them at their own cost. 

You must include your name, address, order number, receipt, and reason for return with the returned item for it to be processed.

If you wish to receive a refund we will re-credit the original purchaser's credit card for the sum paid less any gift box and postal delivery costs.
Refund timescales may vary so please allow 10 working days for the refund to appear on your credit card or bank statement. Some products are non-returnable for hygiene reasons.

Please note: 
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Pavilionfashion.com is not liable for the cost of returning items.

Please return to:

Pavilion
23 The Square,
Winchester
SO23 9EX

Faulty Item
If the item you received is faulty, please contact pavilionfashion.com by phone or email quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us. Upon receipt of your goods we will either, refund, replace or repair your item.

Please enclose your receipt with the item and return to:

Pavilion
23 The Square,
Winchester,
SO23 9EX,
Hampshire,
UK

If you receive an incorrect item.
If you suspect that the item you received is not what you have ordered, please contact pavilionfashion.com by phone or email quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

This returns policy does not affect your statutory rights

Help to ensure the quality of our products. 
*Note: when trying on items of clothing do not remove labels. Please ensure that you are not wearing a perfume, aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.
Jewellery care guidelines: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force.

Items as Gifts 
If you have received an item from Pavilion as a gift you can return it in exchange for another item.  Please be aware that you will be required to pay any difference in cost and any additional shipping, taxes and import duties.

You will have to register as a new or existing customer for us to process your exchange.

Privacy Policy / Personal information we collect 
Pavilion uses your information to help us better understand your needs and to ensure we deliver the best possible service. Specifically we use the information to communicate with you, inform you of offers and events, any changes in service details, and on occasion to invite you to participate in any market research about our products and service. We will not sell, lease or distribute your information to third parties unless we have your prior permission. Non personal data is aggregated for reporting purposes, so that we can better understand web usage with the aim of improving the customer experience. Please check back frequently to see any updates or changes to our privacy policy.

Under the data protection 1998 you are entitled to ask us for details on any personal information that we hold on you. This request must be submitted in writing to:

Pavilion
23 The Square,
Winchester
S023 9EX,
UK

Indemnity 
You agree to fully indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the website using your shopping account and /or your personal information.

We make no warranty that the Website will meet your requirements or will be free of errors or defects, or that the site or server that make it available are. However we do take every precaution to ensure that they are.

We will have links to other web sites we think you may want to visit. We do not vet these websites and do not have any control over their content, and cannot accept any liability in respect of use of these websites.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.

If you do not wish to receive any further email messages from us then please e-mail info@pavilionfashion.com and state unsubscribe.

If you do not wish to be contacted by pavilionfashion.com at all please email info@pavilionfashion.com  quoting No Further Communication Thanks in the subject box.

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